Datenschutzerklärung

Fundamentals

Yes, we too are sometimes data-nerds and rush to Google Analytics as soon as we publish a blog post – only to find out with disillusion how small the number of our fans and groupies is.

Seriously: data protection is important to us and we live it too. Here are a few principles that are deepened below.

Our business model is licensing our software solution. We have absolutely no commercial interest in our users' private data.

We don't sniff after our users. We are not interested in the usage behavior of individuals, but rather pursue one goal with data: We want to continuously improve our digital offerings and the quality of our product.

We only collect the data that we know will help us to improve the offerings and to draw aggregated learnings from the behavior of many users and not you in particular.

Data security is very important to us in the company. We sensitize our employees with regard to data protection and security. We also use state-of-the-art security solutions and techniques. This is how we can effectively protect our users' data.

We are frugal when using third-party services such as Google Analytics or Firebase Crashlytics. And if we share data with such third-party services, then only very sparingly.

We never pass on personal data to third parties.

The relevant legal norm for our behavior in this regard is the General Data Protection Regulation (GDPR).

Data Protection Officer & Contact

In case you need it, we will be very transparent to you. If you want information from us as to whether and which data we have about you, you can contact our data protection officer, Gerald Mueller at any time. Should you wish, we will of course delete all of your data from us.

Here's our contact information:

xamoom GmbH, Lueger Str 10, 9020 Klagenfurt, Austria, privacy@xamoom.com.

When do we save which data?

There are a few situations in which we may store information about you. Here are some examples:

You contact us (e.g. by email or SMS, form on the website) or we communicate with each other. It is in the nature of communication that it leaves its mark.

We meet and our employees take notes – for example, to fulfill your request.

You use our services (more on this under app data storage).

Cookies

Here's a short personal opinion: we are enthusiastic Europeans, but the European Parliament's cookie initiative was not their best idea. It ensures that users on the one hand approve and accept everything and on the other hand that some things in digital marketing, which are quite legitimate, no longer work. But be it as it is.

“Cookies” are small files that are stored on the users' computers. Various information can be stored within cookies. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) during or after their visit to an online offer.

Temporary cookies, or “session cookies” or “transient cookies”, are cookies that are deleted after a user leaves an online offer and closes his browser. Such a cookie can, for example, store the content of a shopping cart in an online shop or a login status. Cookies are referred to as “permanent” or “persistent” and remain stored even after the browser is closed. For example, the login status can be saved if users visit it after several days. The interests of the users can also be stored in such a cookie, which is used for range measurement or marketing purposes.

“Third-party cookies” are cookies that are offered by providers other than the person responsible for operating the online offer (otherwise, if they are only their cookies, they are referred to as “first-party cookies”).

We use both temporary and permanent cookies in our digital offers – from us (or our web servers) ourselves and from third parties.

If you as a user do not want cookies to be stored on your computer, we ask you to deactivate the corresponding option in the system settings of your browser. Saved cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.

Data storage in our apps

Our app accesses your location information even if the app is closed or not in use. We do this to make use of small Bluetooth transmitters (called iBeacons) to draw your attention to places of interest near you. The app can also send you notifications based on your whereabouts. Your current whereabouts are shown on maps to give you a better overview. Ultimately, we save this data so that we don’t always make the same suggestions.

Privacy is important to us. We do not save any personal data and use location-related data very sparingly. We do not pass this data on to third parties under any circumstances.

The app asks you if you want to grant this permission. If you deny this authorization, you can still use many of the app’s functions. All in all, granting this authorization helps you to have a better user experience and more relevant tips. Thanks.

Which other data does the app save:

The use of individual location markers (QR code, NFC tag or iBeacon) at individual locations and their frequency.

Answers to the puzzles, but without data from the person who entered them.

Data on the delivery of the content in order to be able to measure its quality.

Due to its content and since we do not store any personal data in the app or in the app backend, the app is safe and also suitable for a young audience.

In some cases, xamoom's apps use third-party analysis tools. See the sections below on Google Analytics or Crashlytics.

Firebase Crashlytics

We use Firebase Crashlytics, a service of Google LLC. Crashlytics transmits certain technical information to us concerning your device and your app installation if your app crashes. We use this data only in order to determine the reason for the crash and to remove errors in our app. This data is usually not personal data.

Crashlytics is used based on our legitimate interest in recognizing errors in our app, examining them, and remedying them, and to thus be able to offer our app in its contractually stipulated form, and the fact that your legitimate interests are not overriding.

Find out more about data privacy in Firebase Crashlytics' privacy statement.

Google Analytics

On our website, we use the web analysis service Google Analytics of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies, which are stored on your computer and enable an analysis of website usage. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States.

Google will use this information on our behalf to evaluate your use of the website, compile reports on website activity and provide other services relating to website activity and internet usage to website operators.

We only use Google Analytics with active IP anonymization. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the IP address transmitted to a Google server in the USA and shortened there.

You can prevent Google from collecting the data generated by the cookie and related to your use of the online service and Google from processing this data by downloading and installing the browser plugin available under the following link: tools.google.com/dlpage/gaoptout.

Further information on terms of use and data protection can be found at here.

Google Tag Manager

Google Tag Manager (GTM) is a solution with which we can manage so-called “website tags” via an interface (and thus, for example, integrate Google Analytics and other Google marketing services into our online offer).

Tag Manager itself (which integrates the tags in the HTML code of websites) does not process any personal data from users. With regard to the processing of users' personal data, reference is made to the following information on Google services. Here is GTM's privacy policy.

You may also object to the use of cookies for measuring range and advertising purposes via the Network Advertising Initiative's deactivation page and additionally via the US website or the European website.